I went in to get a front end alignment because of loose steering, after about 20 minutes the mechanic had explained my bushings and shocks have been worn and that the alignment would make little to no difference until these were replaced. He then returned my car and they charged me absolutely nothing for their time and evaluation. Very honest and thorough.
Firestone sent a service to my home called Wheels on Site.
I'm new to this service center but I am very satisfied with how I've been treated so far. Especially manager James T. It is obvious that he has experience with the service business and values customer retention. I'll be going back with my other car needs.
UPDATE 9/22
Here is a photo of my severly scratched wheel from firestone in lebanon.... I posted a 2 star review on yelp, and they reply to it quickly, and apologize, and ask me to contact socialcare for assistance. I email them and state my case. They reply back, and give me a file #, and tell me they will contact me in 24 to 48 hours. After 72 hrs, I send an additional email, asking for a reply. Nothing. It has now been 4 days since I heard from them.
Atmosphere was amazing, got me in and out right away. Very polite employees.
they repaired my wheel for me.. Repainted and clearcoated. Looks like brand new again. Kudos to them for following through.
e have used Firestone for pretty much all of our auto care in thre past 3 years since we moved here. They are ALWAYS kind and explain in terms I can understand what is going on with my vehicle. They even installed a part for me which was more of a body work issue because they value their customer's loyalty. I am so impressed by their service!
No more business from me, or anyone else that will listen....
Firestone Complete Auto Care is a US Car Repair based in Lebanon, Pennsylvania. Firestone Complete Auto Care is located at 1143 Quentin Rd, Lebanon, PA 17042, USA.
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