Good customer service, straight answers and good people to work with.
John is passionate about having bikes in top shape.
I highly recommend stopping in to buy a new bike or have your current one serviced.
I was in the market to purchase a bike for a while. I spent considerable time reviewing bikes, visiting shops, testing bikes and the like. Each shop obviously had a different business approach, they all showed initial interest in what I wanted, however, Deluxx was the first and only shop to truly ask questions I felt were important to how I intend to ride the bike and then gave me several options based upon what he felt was the correct bike for its intended use. Then the guy took the time to fit me, the only shop I visited to do so, answer numerous questions, explain in detail every question and made sure I felt comfortable on the bike I chose from the line-up he suggested.
Great bike shop!
The owner, John, is the man. I called him and let him know the the pivot bolt by the BB of my Scott Genius LT Tuned had snapped while torquing all rear suspension pivots. Apparently Scott had marked the torque values too high on some of their nuts and bolts. Without any further questions he had Scott sending him a full rear suspension pivot rebuild kit. He gave me a call when the kit came in and hooked me up free of charge. When I came to pick up the rebuild kit, I brought with a vintage Litespeed Ti bike I am rebuilding for a family member and he enlightened me on some of the older components and how to go about finding these older parts. I have had trouble with local bike shops in the past and John at Deluxx Bicycles was beyond helpful. I could not have asked for a better experience. If you appreciate great customer service, Deluxx Bicycles is the place to be.
The owner was not very welcoming or friendly. Went in with my son to purchase an item for his bike, he slammed it on counter and acted like we were bothering him by being there. I proceeded to ask a question and again got the feeling that I was waiting his time.
This prompted me to go back to Deluxx and purchase the bike I chose a couple days prior. I purchased a blue and black Scott Metrix 40 and couldn't be any happier. The fit is great, the ride is great and the bike is sharp. I will be leaving the area for at least a year due to Military training, but when I come back to the Harrisburg area I intend to have all of my maintenance done at Deluxx, as well as purchase a bike for my wife.
He has an excellent selection of QUALITY merchandise, his pricing is fair, and service is unbeatable!
Is a shame not many bike shops in the area...I will just got our parts on ebay...cheaper too
Proceeding my first visit to Deluxx I stopped at a shop I had never gone to before, just for good measure. The customer service was friendly, which was never an issue, however, just like the other shops I felt rushed or was being vectored towards a specific bike, something I certainly do not like.
Deluxx Bikes is a US Bicycle Store based in Lebanon, Pennsylvania. Deluxx Bikes is located at 720 Cumberland St, Lebanon, PA 17042, USA.
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